Website Care Plans
WORDPRESS CARE & MAINTENANCE
Ongoing support for websites built by us
Designed to keep your website secure, stable and quietly taken care of in the background.
ESSENTIAL
£75/month
Software Updates
Daily Security Scanning
24/7 Uptime Monitoring
Weekly Cloud Backups
60 Minutes Support Time
One Tree Planted
WHAT DOES IT ALL MEAN?
Key Features
Your website relies on WordPress, a theme and plugins to function properly. These are reviewed and updated regularly to keep everything running smoothly and reduce the risk of issues.
Your website is backed up weekly to a secure external location. This sits outside of your hosting environment and ensures there’s always a safe restore point if needed.
Your site is monitored and scanned for potential security issues or malware, helping to catch problems early rather than after something goes wrong.
Uptime Monitoring
Your website is monitored around the clock. If it goes offline for any reason, we’ll be alerted straight away and can investigate.
You can use your monthly support time for small content updates, tweaks, fixes or general help related to your website.
For every active care plan, one tree is planted each month via Tree-Nation – a small, ongoing contribution to regeneration.
WEBSITE CARE PLANS
Questions & Answers
Do I need to be on a care plan to get ad-hoc support?
Yes. Ongoing support and edits are only available to clients on an active Website Care Plan. Care plans are offered exclusively to clients whose websites were built by us.
If you need more substantial updates that go beyond the monthly support time, that’s absolutely possible. In those cases, we’ll assess the scope, provide an estimated timeframe and quote a separate fee for the work before anything begins.
Does any unused support time get carried over to the next month?
What happens if my website gets hacked or goes down?
The care plan is designed to reduce the likelihood of issues. If something unexpected does happen, we’ll step in and support you in getting things resolved as quickly as possible.
How does billing work?
Can I cancel at any time?
To cancel, simply email uta@carrotandkarma.com before your next billing date and the subscription will be stopped.